Help Center
Frequently Asked Questions
Everything customers ask before ordering — sizing, embroidery, delivery, payments, exchanges, and bulk procurement. Can't find your answer? Contact us or WhatsApp +92 312 2899992.
Products & Fabric
About Clozzi garments
What fabric are Clozzi scrubs made of?
Clozzi scrub sets are made from poly-cotton. Each product page lists the details for that design, and the care instructions explain how to wash them.
What fabric are Clozzi lab coats made of?
Lab coat fabric can differ by design, so check the product page for the coat you want or ask us on WhatsApp (+92 312 2899992) before ordering.
How do I keep my scrubs looking good?
Follow the care instructions: wash colours together in cool to warm water, wash whites separately and avoid harsh bleach. How long a garment lasts depends on how often it is worn and washed.
What colours are available?
Most scrub sets come in 11 colours, including navy, black, maroon, royal blue, light olive, teal, beige, purple, dark pine green, camel brown and dusky rose. Each product page shows the colours available for that design. For team orders, ask us about matching an institutional colour.
Which sleeve options are available?
Most scrub sets come in Half, 3-Quarter or Full sleeves, with 3-Quarter selected by default — you can change it before adding to cart. For lab coats, you choose the sleeve length yourself (Half, 3-Quarter or Full); Add to Cart becomes available once you have picked one.
Sizing & Fit
Getting the right size
How should I choose a size for customized scrubs?
Choose the size that matches your measurements on our size chart. Clozzi garments are customized according to the chart, so measure yourself over what you will wear underneath and compare with the Sizing & Measuring Guide before ordering. Unsure? WhatsApp +92 312 2899992 with your measurements and we will help you pick.
What size range do you carry?
Most scrub sets come in XS to XXL; each product page shows the sizes available for that design. If standard sizes don't suit you, made-to-measure is available for Rs 1,000 extra.
How does made-to-measure work?
Standard orders are customized according to our size chart. If you need different measurements, tick Made to Measure (+Rs 1,000) on the product page and enter your measurements. Made-to-measure items are marked non-refundable and take longer to prepare before dispatch. WhatsApp +92 312 2899992 if you need help measuring.
Do you make female-specific cuts?
Yes. Women's scrubs and the female tailored lab coat fit are cut with bust darts and a slightly cinched waist — designed around female body shapes, not resized unisex patterns.
What if the size I ordered doesn't fit?
Free size exchange within 7 days of delivery. For embroidered garments, we re-embroider your details on the correct size at no extra charge.
How do I contact Clozzi about sizing or bulk orders?
WhatsApp or call +92 312 2899992, or email support@clozzi.com. For bulk orders, share the number of sets, sizes and any embroidery you need, or use the Team Orders page.
Embroidery & Customization
Names, logos, and personal touches
Is embroidery free, and what does it cost?
Free embroidery on bulk orders of 20 sets or more — contact us for a team quote. Embroidery for smaller orders is a paid add-on: name/designation embroidery from Rs 300 and logo embroidery from Rs 500 per garment. Details on the Embroidery page.
Can I see the embroidery before it's stitched?
Always. Spelling and layout are confirmed in writing before stitching, and logo orders receive a digitized preview. Nothing goes into production without your approval.
Do you embroider in Urdu?
Yes — Urdu, English, or both side by side. A common request is an English name with the Urdu department name below.
What if the embroidery arrives wrong?
If the stitching doesn't match your approved text, we replace the garment free. If the text you supplied and approved contained an error, the order stands as supplied — double-check spelling at order time.
Can you match my hospital's exact colours?
On team orders, yes — thread is matched to specific Pantone codes on request, and 25+ set orders can have the fabric itself dyed to match.
Bulk & Institutional
Team orders, hospitals, and tenders
What discounts apply to team orders?
Tiered discounts start at 10% off for 10 units and reach 25% off at 100+, with custom quotes above 1,000 units. Free embroidery on bulk orders of 20 sets or more. Start at Team Orders.
Do you respond to government hospital tenders?
Yes — Clozzi is registered for Pakistani government procurement and responds to tender notices with complete documentation including financial bids, technical specifications, and fabric certifications.
Do you accept purchase orders and offer payment terms?
Yes. Purchase orders from registered Pakistani institutions are accepted on standard 30-day terms, with 60-day terms available with credit reference verification. GST-compliant invoicing is provided.
Can we get samples before a large order?
Yes — institutions considering 200+ units can request a free fabric & fit sample pack, and we recommend a paid sample set (deductible from the order) for any order of 25+ sets.
How long do bulk orders take?
Production time for bulk orders depends on volume and is confirmed in your written quote. Once dispatched, delivery takes 7–10 business days.
Ordering for a white coat ceremony — when should we start?
Plan 30+ days ahead; ceremonies bunch up at Pakistani medical colleges and our production calendar fills during peak weeks. For batches of 50+ students, contact us 6–8 weeks ahead so we can confirm timing in your quote.
Orders & Delivery
Handling, shipping, and tracking
How long does delivery take after dispatch?
Delivery takes 7–10 business days after your order is dispatched. Before dispatch, orders are prepared (garments are customized and embroidered to order), and made-to-measure orders take longer to prepare. You receive tracking details once your order is dispatched.
Is shipping free?
Orders of Rs 8,000 or more ship free nationwide. Below that, a flat Rs 300 shipping charge applies at checkout.
Which cities do you deliver to?
All of Pakistan — Lahore, Karachi, Islamabad, Rawalpindi, Multan, Faisalabad, Peshawar, Quetta, and everywhere the courier networks reach, including smaller cities and cantonment addresses.
Can I track my order?
Yes — you receive a tracking number by email/SMS once your order dispatches. For any tracking issue, WhatsApp us your order number.
Do you ship internationally?
Not on small orders — our supply chain is built for Pakistan. Diaspora customers and international institutions can contact us for a case-by-case quote.
Payments
Paying for your order
Is cash on delivery available?
Yes — cash on delivery is available across Pakistan. You can also pay online by card at checkout, and prepaid orders get 10% off with code PREPAY10.
What is PREPAY10?
A 10% discount for paying in advance instead of choosing cash on delivery — enter code PREPAY10 at checkout with any prepaid payment method.
Do you provide GST invoices?
Yes — full FBR-compliant tax invoicing for institutional purchases, with NTN registration details for your accounting and audit documentation.
Exchanges & Returns
If something isn't right
What is your exchange policy?
Free size exchange within 7 days of delivery on standard garments. Embroidered items can't be returned for change-of-mind (they're personalized), but size exchanges are still honoured — we re-embroider on the correct size free. Full terms in the Refund Policy.
What if my garment arrives with a defect?
Send photos on WhatsApp with your order number. Manufacturing defects — loose seams, embroidery not matching your approved preview, dye irregularities — are replaced free of charge.
Still have a question?
The fastest answer is a WhatsApp message — sizing photos, order numbers, and logo files welcome.
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