FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@clozzi.com.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Queries

We offer a wide range of high-quality scrubs designed for medical professionals. Our collection includes various styles, colors, and fits to suit different preferences and requirements, ensuring comfort and functionality throughout your workday.
To choose the right size for your scrubs, please consult our sizing chart on our website. Simply compare your body measurements to the sizes listed in the chart to find the best fit. If you're between sizes, consider whether you prefer a tighter or looser fit to help make your decision. This will ensure your scrubs are both comfortable and functional for your work environment.
Yes, Our scrubs are designed to meet the needs of all medical professionals, including doctors, nurses, and technicians. Our scrubs, labcoats, or surgical caps combine durability, comfort, and practicality, making them ideal for various medical settings.
Yes, we accept returns and exchanges within 30 days of purchase for items that are unworn, in their original condition, and with all tags attached. Please note that custom orders are only eligible for return or exchange if there is an issue on our part. For detailed instructions and more information on our policies, including conditions for custom orders, please visit our Returns & Exchanges policy page.
Yes, Clozzi provides a range of professional embroidery services for lab coats and scrubs. We offer customization options that include embroidering names, slogans, organ-specific designs tailored for specialists, and logos. These services are designed to allow medical professionals to personalize their attire, enhancing both their unique style and professional identity. For more details and to view our customization options, please visit our Embroidery Services page.
Yes, We provide discounts for bulk purchases, making it an ideal option for hospitals, clinics, or medical teams ordering in large quantities. To learn more about our bulk purchase discounts and how we can accommodate your team's needs, please visit our Team Orders page or contact our sales team for detailed information.

Order Support

Once your order is placed, you can track its status by logging into your account on Clozzi.pk. Go to 'My Orders' to view the real-time status of your purchase. Additionally, you'll receive email updates as your order progresses from processing to shipping and finally delivery.
We offer several shipping options to meet your needs. Standard shipping typically takes 3-5 business days, while express shipping can get your items to you within 1-2 business days. The available options and estimated delivery times will be provided at checkout, depending on your location. For more detailed information, please visit our shipping page.
If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. We can update the address as long as the order has not been dispatched. You can reach us via email at support@clozzi.com.
You can view your complete order history by signing into your account and navigating to 'My Account' > 'Order History.' This section will provide you with detailed information about your past orders, including purchase dates, order numbers, product details, and statuses.
We accept a variety of payment methods to provide you with a seamless shopping experience. We accept all major credit cards, including Visa and MasterCard, as well as digital wallets and bank transfers. All transactions are secure and encrypted for your safety.
If you encounter any issues with your payment, please ensure that all information entered is correct, including card details and billing address. If the problem persists, try an alternative payment method or contact our customer support team for assistance at support@clozzi.pk. We are here to help ensure your purchasing process is smooth and hassle-free.
Unable to find satisfactory answers ? Contact Support