Talk to Clozzi — Lahore HQ, Nationwide Support
Sizing questions, order status, embroidery artwork, institutional quotes — one team handles all of it. Every message gets a reply within 1 business day; WhatsApp is usually faster.
Pick the channel that suits you
All channels reach the same support team in Lahore. Response commitments below are for business days (Mon–Sat).
Fastest channel. Send sizing photos, embroidery artwork, or your order number directly in chat.
Open WhatsApp chatBest for detailed requests — attach PO documents, logo files, or size lists for team orders.
support@clozzi.comTell us what your query is about
Skip the back-and-forth — each of these goes straight to the right person.
Individual Orders
Sizing help, exchanges, delivery timing for single scrubs, lab coats, and caps.
Sizing & measuring guideTeam & Institutional
Hospitals, colleges, clinic chains — quotes, PO terms, GST invoicing, tenders. Dedicated account manager assigned.
Request an institutional quoteOrder Status & Returns
Tracking, delivery windows, and our exchange process. Keep your order number handy.
Read the refund policyEmbroidery & Customization
Names, logos, department codes — artwork checks and digitized previews before stitching.
Embroidery services & pricingWhere we are & when we're available
| Day | Hours (PKT) |
|---|---|
| Monday – Friday | 10:00 AM – 06:00 PM |
| Saturday & Sunday | Closed — WhatsApp monitored for urgent order issues |
| Public holidays | Closed — WhatsApp monitored for urgent order issues |
Clozzi
Arfa Software Technology Park, Model Town, Lahore, Pakistan
Phone: +92 312 2899992
Email: support@clozzi.com
Contact form
We respond within 1 business day. No automated sales emails, no spam — just a reply to your question.
Quick answers
How fast will I get a reply?
WhatsApp: usually within 2 business hours. Email and contact form: within 1 business day (Mon–Sat, PKT). Institutional quote requests receive a formal itemized quote within 24–48 business hours.
Can I place an order over WhatsApp?
Yes. Send the product name, size, colour, and delivery address on WhatsApp and our team will confirm the total and arrange payment or COD. For embroidered items, attach your name/logo details in the same chat.
I'm between sizes — who do I ask?
Start with the Sizing & Measuring Guide. If you're still unsure, WhatsApp us your chest, waist, and height measurements and we'll recommend a size.
How do I request fabric samples?
Teams and institutions considering a 200+ unit order can request a free fabric & fit sample pack from the Team Orders page. Individual customers can ask about swatch availability on WhatsApp.
Who handles government hospital tenders?
Our institutional team. Call +92 312 2899992 or submit the procurement inquiry form on the Team Orders page — Clozzi is registered for Pakistani government procurement and responds to tender notices with complete documentation.
Prefer to just start a chat?
Most questions are solved in a few WhatsApp messages. Sizes, order status, embroidery artwork — send it over.