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Terms of service

Terms and Conditions

Thanks for Choosing Clozzi – we appreciate you! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must discontinue use of our website immediately.

Introduction

Clozzi operates an e-commerce platform specializing in premium-quality scrubs, lab coats, and other medical apparel tailored for healthcare professionals. We are committed to providing our customers with high-quality products and a seamless shopping experience. These Terms apply to all transactions, interactions, and use of our website and services, ensuring clarity and mutual understanding.

Orders and Payments

  • Order Acceptance: Placing an order on our website does not constitute a binding agreement. All orders are subject to acceptance by Clozzi, and we reserve the right to refuse or cancel any order for reasons such as product unavailability, pricing inaccuracies, or suspected fraudulent activity.

  • Payment Methods: We accept payments via major credit cards, debit cards, and other secure payment methods listed on our checkout page. By completing a transaction, you confirm that you are the authorized user of the payment method.

  • Pricing: All prices are listed in USD and are exclusive of applicable taxes, duties, and shipping fees. These additional charges will be calculated and displayed at checkout for transparency.

Shipping and Delivery

  • Processing Times: Orders are processed within the timeframe indicated on the product page, typically between 1-3 business days. Actual delivery times depend on the chosen shipping method and the destination address.

  • Shipping Fees: Shipping charges are calculated based on the delivery location and the selected shipping method. These fees will be displayed during the checkout process.

  • Delays and Responsibility: While we strive for timely delivery, Clozzi cannot be held responsible for delays caused by circumstances beyond our control, including but not limited to carrier delays, customs processing, or unforeseen natural events. We will provide tracking information to keep you informed about your order status.

Returns and Refunds

  • Eligibility: We accept returns for items that are unworn, unwashed, and undamaged. Returns must be initiated within 30 days of receipt, and items must be in their original packaging with all tags attached. Any product showing signs of wear or alteration will not be eligible for return.

  • Refunds: Once the returned item is inspected and approved, refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to a fault on our part, such as a defective or incorrect item.

  • Procedure: To initiate a return, please contact our customer support team with your order details. We will provide you with return instructions and address any concerns.

User Accounts

  • Registration: While creating an account is optional, it enhances your shopping experience by allowing order tracking, faster checkout, and personalized recommendations. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

  • Termination and Misuse: Clozzi reserves the right to suspend or terminate accounts that violate these Terms, engage in unauthorized activities, or are suspected of fraudulent behavior. Users are expected to notify Clozzi immediately in case of any unauthorized access to their account.

Intellectual Property

All content available on this website, including but not limited to text, images, graphics, logos, product designs, and software, is the exclusive intellectual property of Clozzi. This content is protected under copyright, trademark, and other intellectual property laws. Any unauthorized use, reproduction, modification, or distribution of our content without prior written consent is strictly prohibited and may result in legal consequences.

Product Information

We make every effort to ensure the accuracy and reliability of product descriptions, images, pricing, and availability. However, slight variations may occur due to factors such as manufacturing updates or display settings. Clozzi reserves the right to correct any typographical errors, inaccuracies, or omissions related to product information at any time without prior notice. We encourage customers to reach out to our support team with any questions before making a purchase.

Limitation of Liability

To the fullest extent permitted by law, Clozzi disclaims any liability for damages, including direct, indirect, incidental, or consequential losses, arising from your use of our website, products, or services. This includes, but is not limited to, losses resulting from technical issues, product defects, or unauthorized access to your personal information.

Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please do not hesitate to contact us:

  • Email: support@clozzi.com

Terms of service | Clozzi